Best Practices in Facilities Management

The specialist programme in “Best Practices in Facilities Management” is presented in a lucid style and will be directly applicable to its learning objectives.

It provides easy-to-use information, bridging the gap between the theory and implementation of facilities management. The programme raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organisation′s business objectives as well as dealing with issues known to concern practitioners.

Such contemporary issues as facilities planning, building intelligence, managing specialist services and information systems management are comprehensively reviewed. Valuable international case studies which further broaden the mindset of practitioners and others in the business of managing facilities, particularly in specialist industries, are used for the implementation of this training programme.

Objectives

Gain a basic understanding of the background to facilities management and be able to develop strategies for facilities management.
Become able to undertake contemporary facilities planning activities and to compare / contrast retaining services in–house against outsourcing.
Develop a good knowledge of change management, human resources management and project management.
Become able to design industry approved policy and procedures for outsourcing and in–house provision of services.
Become able to carry out service improvement specifications such as service level agreements and performance; health, safety and environment requirements; workplace productivity; building intelligence and smart systems.
Become able to develop a good interpersonal relationship with facilities management service providers, and able to manage service provider and supplier relationships.
Develop the ability to manage specialist services, such as information systems management, contract management and financial / budgetary controls.
Gain a good understanding of benchmarking best practice; public–private partnerships; education, training and professional development; and innovation, research and development.

Who should attend

This programme is recommended for staff involved with managing facilities and properties, such as facilities engineers, quantity surveyors, construction managers, etc. It is particularly valuable for facilities management practitioners in specialist industries as marine, aviation and construction.