Organisations, aviation technicians, project managers and individuals take a journey of life, along the path of which challenges and opportunities are encountered. The course has been designed to equip technical library managers for this journey with the view to shifting mindsets and strategically positioning and transforming information services so that they are on the pathway to a promising future.

Continuing with this analogy, organisations and individuals must map out their future direction and be ready to take up the challenges, to create and successfully manage opportunities, and to make the right decisions in rapidly changing business and societal environments as dilemmas are presented along the way.

The course focuses on managing information services in dynamic environments where information is critical to maintaining organisational competitiveness through safety-critical activities, customer satisfaction and retention, increased productivity and performance, and financial viability.

The underlying philosophy is that anything is possible, and solutions can be found for even the most exceptional and extraordinary circumstances. This is an essential programme for upskilling library and information managers to improve key performance indicators for the growth and development of their organisations.

Participants will become better able to manage in a dynamic environment, plan and manage for transformation, create the right corporate environment, transform the corporate environment, manage themselves and others, ensure effective governance and accountability, and position themselves to excel in service delivery