Management of Technical Operational Documents

This specialist course is addresses both problems and solutions associated with technical documentation for maintenance in the aviation sector.

In recent times, it has been established from studies that documentation is the number one human factors challenge in aviation maintenance (Johnson, 2010; Avers, Johnson, Banks, & Nei, 2011). Issues associated with technical documentation are known to cause errors, rework, maintenance delays, other safety hazards, as regulators’ administrative actions against individuals and organizations.

This essential training is key for maintenance and operational personnel in the aviation industry and helps them clarify the issues regarding technical documentation for maintenance and will provide extensive lists of challenges and
corresponding short-term and long-term solutions, rank in order by priority. It also describes group processes and data collection techniques used to identify the top ten industry action items that addresses technical documentation issues in aviation.

The technical documentation challenge is complex due to organizational and regulatory processes, technological innovations, and design quality, to name a few. This, however, makes solution implementation quite difficult, without senior management will, to develop strategies for changing organisational culture. This course brings to bare some of these solutions including shared communications strategy and responsibility from all of the stakeholders, such as aviation maintenance technicians (AMTs), AMT supervisors, corporate executives, manufacturers, suppliers, and government regulators to ensure that technical documentation issues do not lead to safety risk.

The course helps attendees to develop and implement important first steps to taking actions necessary to ensure an effective management of technical operational documents in the 21st century – an essential aspect of ICAO’s expectation from aviation stakeholders worldwide.

Objectives

Become better able to quantify the financial risks associated with inadequate documentation operations in aviation.
Able to develop/apply methods for evaluating quality of technical and operational documentation in the sector.
Able to leverage voluntary reporting to identify specific problems with documentation in the maintenance and other aviation operations.
Develop a more improved guidance for aviation regulator’s personnel working documentation issues, especially Instructions for Continued Airworthiness (ICA).
Better able to expand incident investigation to identify details associated with documentation issues.
Better understanding of improved integration and linkage of content across maintenance documents, maintenance manuals, task cards, and illustrated parts catalogues.
Good knowledge of developing industry established Organization Designation Authorization (ODA) for improved aviation safety.
Develop improve ability to utilise manual format, accessibility of manual, and train others on manual use.
Able to initiate industry mandate requiring users to address known documentation issues.
Better able to develop renewed strategies for improve coordination of document professionals from aviation industry segment stakeholders and government.

Who should attend

This course is recommended for aviation maintenance technicians (AMTs), AMT supervisors, corporate executives, manufacturers, suppliers, and government regulators. It especially benefits technical, operational, maintenance, and compliance managers in the aviation sector.