Qualitative Management Systems for Improved Public Service Delivery
Issues of public service efficiency, cost, and effectiveness have moved to the forefront of national planning and political debate.
This programme applies the latest thinking from management and organisation studies to the performance of public organisations in order to evaluate the merits of different mechanisms for driving improvement in the public sector.
Research in management and organisation studies of the private sector has identified a number of ‘drivers’ of improved performance, including innovation, organisational culture, leadership and strategic planning. Many of these ‘private sector’ characteristics have emerged within public sector organisations in recent years.
However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. The programme captures each of these drivers in turn and assesses whether they lead to improvement in public services, and how.
- Become aware of theories of public service improvement, organisational environments and its relevance with public service improvement.
- Understand the link between regulation / strategic planning and public service improvement; and the role of leadership.
- Better able to link organisational culture and HRM with public service improvement.
- Able to develop innovation, partnerships, networks, and alliances in collaborative public service delivery.
- Become aware of organisational learning and reflections as tools for public service improvement.
Who should attend
This programme is recommended for top level executives involved with management responsibilities within public sector and their various parastatals – especially those personnel in the corporate planning
departments and the public sector administrators.