Reference Services Process Management in Library and Information Centres
This specialist programme addresses both problems and solutions associated with technical documentation for maintenance in the aviation sector.
In recent times, it has been established from studies that documentation is the number one human factors challenge in aviation maintenance (Johnson, 2010; Avers, Johnson, Banks, & Nei, 2011). Issues associated with technical documentation are known to cause errors, rework, maintenance delays, other safety hazards, as regulators’ administrative actions against individuals and organisations.
This essential training is key for maintenance and operational personnel in the aviation industry and helps them clarify the issues regarding technical documentation for maintenance and provides extensive lists of challenges and corresponding short-term and long-term solutions, rank in order by priority.
It also describes group processes and data collection techniques used to identify the top ten industry action items that address technical documentation issues in aviation. The technical documentation challenge is complex due to organisational and regulatory processes, technological innovations, and design quality, to name a few.
This, however, makes solution implementation quite difficult, without senior management will, to develop strategies for changing organisational culture. This programme brings to bare some of these solutions, including shared communications strategy and responsibility from all of the stakeholders, such as aviation maintenance technicians (AMTs), AMT supervisors, corporate executives, manufacturers, suppliers, and government regulators to ensure that technical documentation issues do not lead to safety risk.
The programme helps attendees to develop and implement important first steps to taking actions necessary to ensure an effective management of technical operational documents in the 21st century – an essential aspect of ICAO’s expectation from aviation stakeholders worldwide.
- Be introduced to issues facing libraries in the new millennium, including potential solutions to current problems facing librarians.
- Become able to create and use web resources for improved reference services, as well as develop modern reference service facilities.
- Be better able to research legal issues in reference services and regulations related to information centres.
- Be able to develop electronic resources through technology to meet new trends and current practices.
- Be able to improve services through staff training and users, including developing training pathways.
Who should attend
This programme is recommended for aviation maintenance technicians (AMTs), AMT supervisors, corporate executives, manufacturers, suppliers, and government regulators.
It especially benefits technical, operational, maintenance, and compliance managers in the aviation sector.